Refund policy

Return and Exchange Policy for I'M HERE

This website is managed by BRD ENTERPRISES

Welcome to I'mhere! We're thrilled to have you here and appreciate your support. Before you proceed with your purchase, please review our Return and Exchange Policy below.

Delivery Time: 7-9  days, 

Exchange duration :2 days

1. Returns: Unfortunately, we do not offer refunds for change of mind. However, we do provide exchanges for items that meet our exchange criteria (see section 2).

2. Exchanges: We understand that finding the perfect fit is essential. If you wish to exchange your item(s) for a different size or color, please adhere to the following guidelines:

  • Contact our dedicated customer service team within 2 days of receiving your order to initiate the exchange process.
  • Ensure the item(s) are unworn, unwashed, and in their original condition, including tags.
  • Exchanges are subject to product availability. If the desired item is out of stock, we will offer an alternative solution or issue store credit.
  • Customers are responsible for return shipping costs, except in cases where the item received is defective or incorrect.

3. Refunds: Refunds are only provided in the following circumstances:

  • The item received is defective or damaged upon arrival.
  • An incorrect item was shipped.

If you believe your item qualifies for a refund, please contact our customer service team within 2 days of receiving your order. Refunds will be issued to the original payment method within 5-7 business days upon receipt and inspection of the returned item.

4. Shipping:

  • Orders are typically dispatched within 1 business day, with a delivery time of 7-9 business days from the date of purchase.
  • Shipping costs are non-refundable.

5. Contact Us: Should you have any questions or concerns regarding our Return and Exchange Policy, feel free to reach out to us at clothing.imhere@gmal.com. Our customer service team is here to assist you and ensure your shopping experience at I'mhere is nothing short of exceptional.

Please note that this Return and Exchange Policy applies solely to purchases made through the I'mhere website. Items bought from other retailers must be returned or exchanged following their respective policies. I'mHere reserves the right to revise or amend this policy at any time without prior notice.